Refund and Returns Policy

Effective Date: 24/10/2024

At UltraTopis, we stand behind the quality of our products and want you to be completely satisfied with your purchase. Our Refund and Returns Policy outlines the process for returning items and obtaining a refund, ensuring a hassle-free experience for our customers.

1. Eligibility for Returns

Items purchased from http://ultratopis.com/ are eligible for return within 30 days from the date of delivery. To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. Some items, including custom orders or clearance items, are non-returnable.

2. Return Process

To initiate a return, please contact us at [email protected] with your order number and reason for return. Our customer service team will guide you through the process and provide you with a return authorization number. You will be responsible for return shipping costs, unless the item was damaged or defective upon arrival.

Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund request. Approved returns will be processed within 7-10 business days.

3. Refunds

Refunds will be credited to your original method of payment. Depending on your bank or payment provider, it may take several days for the refund to appear in your account.

4. Exchanges

If you received a defective or damaged item, we will gladly replace it. Please contact us at [email protected] to arrange for an exchange.

5. Non-Returnable Items

Certain types of items cannot be returned, such as:

  • Customized products
  • Gift cards
  • Items marked as final sale or clearance

6. Late or Missing Refunds

If you haven’t received your refund within the specified time frame, please first check with your bank or payment provider. If you have not received your refund after this, contact us at [email protected] for further assistance.

For more details, contact us at:

Hotline: 917-989-8450
Email: [email protected]
Address: 737 N Watson Ave, Wilmington, CA 90744